14-day money-back guarantee
We want you to be happy with PDFForge. If you're not satisfied with your purchase, you may request a full refund within 14 days of your order date. This applies to first-time purchases of a paid plan.
How to request a refund
Refunds are processed by our payment provider, Paddle, who acts as the Merchant of Record for all PDFForge orders. To request a refund:
- Visit paddle.net and look up your order using the email address you used at checkout, or
- Contact our support team through your PDFForge dashboard and we'll help.
Refunds are typically issued to the original payment method within 5–10 business days, depending on your bank.
Renewal charges
For subscriptions, you can cancel at any time from your dashboard or via Paddle to stop future renewals. If a renewal charge was unexpected (for example, you intended to cancel before it occurred), contact us within 14 days of the renewal and we'll review it for a refund on a case-by-case basis.
Questions
If you have any questions about a charge or refund, please reach out through the support channel inside your dashboard. We're happy to help.